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Transaction has been declined. Please try again later. - Error when invoicing

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3

We're using Braintree to process payments (MCE 2.1.7) and are running into issues where on the braintree/paypal side of things, everything gets processed and goes through fine, and we've been able to authorize, process and submit for settlement via the Braintree admin panel, however, when we attempt to create an invoice and capture the payment from the Magento admin, we keep receiving the following error:

Transaction has been declined. Please try again later.

Has anybody experienced similar issues?

magento2 payment-methods paypal payment-gateway braintree

share|improve this question

edited Nov 30 '17 at 1:37

St3phan

2,0241237

asked Nov 29 '17 at 21:03

codestrcodestr

188117

bumped to the homepage by Community♦ 3 hours ago

This question has answers that may be good or bad; the system has marked it active so that they can be reviewed.

add a comment | 

3

We're using Braintree to process payments (MCE 2.1.7) and are running into issues where on the braintree/paypal side of things, everything gets processed and goes through fine, and we've been able to authorize, process and submit for settlement via the Braintree admin panel, however, when we attempt to create an invoice and capture the payment from the Magento admin, we keep receiving the following error:

Transaction has been declined. Please try again later.

Has anybody experienced similar issues?

magento2 payment-methods paypal payment-gateway braintree

share|improve this question

edited Nov 30 '17 at 1:37

St3phan

2,0241237

asked Nov 29 '17 at 21:03

codestrcodestr

188117

bumped to the homepage by Community♦ 3 hours ago

This question has answers that may be good or bad; the system has marked it active so that they can be reviewed.

add a comment | 

We're using Braintree to process payments (MCE 2.1.7) and are running into issues where on the braintree/paypal side of things, everything gets processed and goes through fine, and we've been able to authorize, process and submit for settlement via the Braintree admin panel, however, when we attempt to create an invoice and capture the payment from the Magento admin, we keep receiving the following error:

Transaction has been declined. Please try again later.

Has anybody experienced similar issues?

magento2 payment-methods paypal payment-gateway braintree

share|improve this question

edited Nov 30 '17 at 1:37

St3phan

2,0241237

asked Nov 29 '17 at 21:03

codestrcodestr

188117

share|improve this question

edited Nov 30 '17 at 1:37

St3phan

2,0241237

asked Nov 29 '17 at 21:03

codestrcodestr

188117

share|improve this question

edited Nov 30 '17 at 1:37

St3phan

2,0241237

asked Nov 29 '17 at 21:03

codestrcodestr

188117

edited Nov 30 '17 at 1:37

St3phan

2,0241237

edited Nov 30 '17 at 1:37

St3phan

2,0241237

asked Nov 29 '17 at 21:03

codestrcodestr

188117

asked Nov 29 '17 at 21:03

codestrcodestr

188117

2 Answers
2

active

oldest

votes

0

I just came across this issue when troubleshooting for a client earlier today. There is a bug with a work around, and a mismatch between accepted credit cards which can cause this.

Weltpixel (not affiliated) has a very nice write up on three possible solutions which helped me quickly resolve the issue.

https://support.weltpixel.com/hc/en-us/articles/115007753688-How-we-solved-Braintree-Magento-2-checkout-issues-with-our-Magento-2-1-store

share|improve this answer

answered Nov 30 '17 at 3:59

EirikEirik

1,37621534

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Thanks for the suggestion, unfortunately, none of these scenarios are quite what we're encountering. The checkout process works fine, customers never see an error. The error occurs when we go into the order in the admin panel and try to capture funds/invoice the order.
  
  – codestr
  Nov 30 '17 at 4:51
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Our payment method within Braintree's configuration is set to 'Authorize and Capture' so shouldn't the funds be captured when the order is processed? Is there any need for us to try capturing them via the magento admin panel? Maybe we're just seeing a delay in the funds posting to our account, as Braintree shows the transaction as settled?
  
  – codestr
  Nov 30 '17 at 4:54
  

  
  
  
  


• 
  
  
  

  
  1
  

  
  
  
  
  
  

  
  
  If you are set to Auth & Capture, then at time of payment you have taken control of the funds. Really your only options at that point should be to deliver/ship the product or refund.
  
  – Eirik
  Nov 30 '17 at 5:33
  
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  thanks for the info, that makes sense, and was how I figured it should work, so I'm thinking maybe we're just seeing a delay in it posting
  
  – codestr
  Nov 30 '17 at 16:10
  

  
  
  
  

add a comment | 

0

Looks like this was user error. The error we were seeing within the Magento admin panel was being thrown because we were attempting to capture funds that had already been captured by Braintree, and we were just waiting to see the funds clear.

share|improve this answer

answered Dec 6 '17 at 17:15

codestrcodestr

188117

add a comment | 

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0

I just came across this issue when troubleshooting for a client earlier today. There is a bug with a work around, and a mismatch between accepted credit cards which can cause this.

Weltpixel (not affiliated) has a very nice write up on three possible solutions which helped me quickly resolve the issue.

https://support.weltpixel.com/hc/en-us/articles/115007753688-How-we-solved-Braintree-Magento-2-checkout-issues-with-our-Magento-2-1-store

share|improve this answer

answered Nov 30 '17 at 3:59

EirikEirik

1,37621534

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Thanks for the suggestion, unfortunately, none of these scenarios are quite what we're encountering. The checkout process works fine, customers never see an error. The error occurs when we go into the order in the admin panel and try to capture funds/invoice the order.
  
  – codestr
  Nov 30 '17 at 4:51
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Our payment method within Braintree's configuration is set to 'Authorize and Capture' so shouldn't the funds be captured when the order is processed? Is there any need for us to try capturing them via the magento admin panel? Maybe we're just seeing a delay in the funds posting to our account, as Braintree shows the transaction as settled?
  
  – codestr
  Nov 30 '17 at 4:54
  

  
  
  
  


• 
  
  
  

  
  1
  

  
  
  
  
  
  

  
  
  If you are set to Auth & Capture, then at time of payment you have taken control of the funds. Really your only options at that point should be to deliver/ship the product or refund.
  
  – Eirik
  Nov 30 '17 at 5:33
  
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  thanks for the info, that makes sense, and was how I figured it should work, so I'm thinking maybe we're just seeing a delay in it posting
  
  – codestr
  Nov 30 '17 at 16:10
  

  
  
  
  

add a comment | 

0

I just came across this issue when troubleshooting for a client earlier today. There is a bug with a work around, and a mismatch between accepted credit cards which can cause this.

Weltpixel (not affiliated) has a very nice write up on three possible solutions which helped me quickly resolve the issue.

https://support.weltpixel.com/hc/en-us/articles/115007753688-How-we-solved-Braintree-Magento-2-checkout-issues-with-our-Magento-2-1-store

share|improve this answer

answered Nov 30 '17 at 3:59

EirikEirik

1,37621534

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Thanks for the suggestion, unfortunately, none of these scenarios are quite what we're encountering. The checkout process works fine, customers never see an error. The error occurs when we go into the order in the admin panel and try to capture funds/invoice the order.
  
  – codestr
  Nov 30 '17 at 4:51
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Our payment method within Braintree's configuration is set to 'Authorize and Capture' so shouldn't the funds be captured when the order is processed? Is there any need for us to try capturing them via the magento admin panel? Maybe we're just seeing a delay in the funds posting to our account, as Braintree shows the transaction as settled?
  
  – codestr
  Nov 30 '17 at 4:54
  

  
  
  
  


• 
  
  
  

  
  1
  

  
  
  
  
  
  

  
  
  If you are set to Auth & Capture, then at time of payment you have taken control of the funds. Really your only options at that point should be to deliver/ship the product or refund.
  
  – Eirik
  Nov 30 '17 at 5:33
  
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  thanks for the info, that makes sense, and was how I figured it should work, so I'm thinking maybe we're just seeing a delay in it posting
  
  – codestr
  Nov 30 '17 at 16:10
  

  
  
  
  

add a comment | 

I just came across this issue when troubleshooting for a client earlier today. There is a bug with a work around, and a mismatch between accepted credit cards which can cause this.

Weltpixel (not affiliated) has a very nice write up on three possible solutions which helped me quickly resolve the issue.

https://support.weltpixel.com/hc/en-us/articles/115007753688-How-we-solved-Braintree-Magento-2-checkout-issues-with-our-Magento-2-1-store

share|improve this answer

answered Nov 30 '17 at 3:59

EirikEirik

1,37621534

share|improve this answer

answered Nov 30 '17 at 3:59

EirikEirik

1,37621534

answered Nov 30 '17 at 3:59

EirikEirik

1,37621534

answered Nov 30 '17 at 3:59

EirikEirik

1,37621534

0

Looks like this was user error. The error we were seeing within the Magento admin panel was being thrown because we were attempting to capture funds that had already been captured by Braintree, and we were just waiting to see the funds clear.

share|improve this answer

answered Dec 6 '17 at 17:15

codestrcodestr

188117

add a comment | 

0

Looks like this was user error. The error we were seeing within the Magento admin panel was being thrown because we were attempting to capture funds that had already been captured by Braintree, and we were just waiting to see the funds clear.

share|improve this answer

answered Dec 6 '17 at 17:15

codestrcodestr

188117

add a comment | 

Looks like this was user error. The error we were seeing within the Magento admin panel was being thrown because we were attempting to capture funds that had already been captured by Braintree, and we were just waiting to see the funds clear.

share|improve this answer

answered Dec 6 '17 at 17:15

codestrcodestr

188117

share|improve this answer

answered Dec 6 '17 at 17:15

codestrcodestr

188117

answered Dec 6 '17 at 17:15

codestrcodestr

188117

answered Dec 6 '17 at 17:15

codestrcodestr

188117