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Magento 2 CAPTCHA not showing when enabled

CAPTCHA form not visible, after applying themeMagento captcha not showing png file createdmagento2 : Captcha not workingCaptcha not showing on frontend login pageCAPTCHA Settings not changingMagento 2.1 spam users even when captcha is enabledIncorrect captcha error message not showing on previous means form page magento 1.9Captcha image is not showing at admin loginMagento 2 customer CAPTCHA Login Not Showing UpCaptcha not showing but still giving incorrect captcha validation error although it's showing on default magento pages forget password

1

Hope that someone may provide some guidance with an issue at hand .. and my limited knowledge.

Issue: CAPTCHA activated but not showing up in front end, except for
"Forgot password".

Environment: My dev and prod environments are running Magento CE 2.1.3, theme is Ultimo Infortis.

Steps to activate CAPTCHA:

1. Backend Admin -> Stores -> Configuration -> Customer -> Customer Configuration -> Captcha:
   1.1. Enabled Enable CAPTCHA on Storefront = "Yes"
   1.2. Forms (selected all options: create user, login, forgot password, etc)


2. Reindexed via SSH


3. Backend Admin -> Flush cache

Test: Go to the portal, try to open an account or do whatever and the CAPTCHA does not show, except for "Forgot Password".

Note: If CAPTCHA gets disabled for all in the configuration, "Forgot Password" keeps showing it.

Any guidance on where to look at or something that can help with the resolution will be appreciated.

magento2 captcha

share|improve this question

edited 23 mins ago

Shoaib Munir

2,0271728

asked May 3 '18 at 15:11

user52863user52863

161

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  only for forgot password?
  
  – Amit Bera♦
  May 3 '18 at 15:16
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  You may need to set "Number of Unsuccessful Attempts to Login" field value to 0
  
  – Amit Bera♦
  May 3 '18 at 15:18
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Hi Amit, tried it but unfortunately got the same results when tested a login.
  
  – user52863
  May 3 '18 at 15:27
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  The common behavior is that: if I enable or disable all CAPTCHA options, the only one that shows is "Forgot password". The rest do not show CAPTCHA.
  
  – user52863
  May 3 '18 at 15:29
  
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Yes Amit. If I enable captcha for all possible operations, it only shows in "Forgot Password". If I disable captcha for all possible operations (including "forgot password") it continues showing in "forgot password".
  
  – user52863
  May 4 '18 at 11:47
  

  
  
  
  

add a comment | 

1

Hope that someone may provide some guidance with an issue at hand .. and my limited knowledge.

Issue: CAPTCHA activated but not showing up in front end, except for
"Forgot password".

Environment: My dev and prod environments are running Magento CE 2.1.3, theme is Ultimo Infortis.

Steps to activate CAPTCHA:

1. Backend Admin -> Stores -> Configuration -> Customer -> Customer Configuration -> Captcha:
   1.1. Enabled Enable CAPTCHA on Storefront = "Yes"
   1.2. Forms (selected all options: create user, login, forgot password, etc)


2. Reindexed via SSH


3. Backend Admin -> Flush cache

Test: Go to the portal, try to open an account or do whatever and the CAPTCHA does not show, except for "Forgot Password".

Note: If CAPTCHA gets disabled for all in the configuration, "Forgot Password" keeps showing it.

Any guidance on where to look at or something that can help with the resolution will be appreciated.

magento2 captcha

share|improve this question

edited 23 mins ago

Shoaib Munir

2,0271728

asked May 3 '18 at 15:11

user52863user52863

161

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  only for forgot password?
  
  – Amit Bera♦
  May 3 '18 at 15:16
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  You may need to set "Number of Unsuccessful Attempts to Login" field value to 0
  
  – Amit Bera♦
  May 3 '18 at 15:18
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Hi Amit, tried it but unfortunately got the same results when tested a login.
  
  – user52863
  May 3 '18 at 15:27
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  The common behavior is that: if I enable or disable all CAPTCHA options, the only one that shows is "Forgot password". The rest do not show CAPTCHA.
  
  – user52863
  May 3 '18 at 15:29
  
  

  
  
  
  


• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  Yes Amit. If I enable captcha for all possible operations, it only shows in "Forgot Password". If I disable captcha for all possible operations (including "forgot password") it continues showing in "forgot password".
  
  – user52863
  May 4 '18 at 11:47
  

  
  
  
  

add a comment | 

Hope that someone may provide some guidance with an issue at hand .. and my limited knowledge.

Issue: CAPTCHA activated but not showing up in front end, except for
"Forgot password".

Environment: My dev and prod environments are running Magento CE 2.1.3, theme is Ultimo Infortis.

Steps to activate CAPTCHA:

1. Backend Admin -> Stores -> Configuration -> Customer -> Customer Configuration -> Captcha:
   1.1. Enabled Enable CAPTCHA on Storefront = "Yes"
   1.2. Forms (selected all options: create user, login, forgot password, etc)


2. Reindexed via SSH


3. Backend Admin -> Flush cache

Test: Go to the portal, try to open an account or do whatever and the CAPTCHA does not show, except for "Forgot Password".

Note: If CAPTCHA gets disabled for all in the configuration, "Forgot Password" keeps showing it.

Any guidance on where to look at or something that can help with the resolution will be appreciated.

magento2 captcha

share|improve this question

edited 23 mins ago

Shoaib Munir

2,0271728

asked May 3 '18 at 15:11

user52863user52863

161

share|improve this question

edited 23 mins ago

Shoaib Munir

2,0271728

asked May 3 '18 at 15:11

user52863user52863

161

share|improve this question

edited 23 mins ago

Shoaib Munir

2,0271728

asked May 3 '18 at 15:11

user52863user52863

161

edited 23 mins ago

Shoaib Munir

2,0271728

edited 23 mins ago

Shoaib Munir

2,0271728

asked May 3 '18 at 15:11

user52863user52863

161

asked May 3 '18 at 15:11

user52863user52863

161

1 Answer
1

active

oldest

votes

0

I was facing the same issue before and in my case it was caused by my theme's customer_account_login.xml file.

I was facing the same issue before and in my case it was caused by my theme's customer_account_login.xml file.

For example, if your theme is extending Magento_Blank theme, then you don't need to copy the entire contents of the customer_account_login.xml file to your theme to make changes to it --> this will "bug out" the CAPTCHA form.

The proper way to make changes is to use and to add, remove or move the elements as you want.

You can read instructions here on how to do that: http://devdocs.magento.com/guides/v2.2/frontend-dev-guide/layouts/xml-instructions.html

If you are facing the same issue, you can quickly test it by renaming/removing your theme's customer_account_login.xml and clearing cache.

Ref: CAPTCHA form not visible, after applying theme

share|improve this answer

answered Jan 9 at 6:55

SheriSheri

364

add a comment | 

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0

I was facing the same issue before and in my case it was caused by my theme's customer_account_login.xml file.

I was facing the same issue before and in my case it was caused by my theme's customer_account_login.xml file.

For example, if your theme is extending Magento_Blank theme, then you don't need to copy the entire contents of the customer_account_login.xml file to your theme to make changes to it --> this will "bug out" the CAPTCHA form.

The proper way to make changes is to use and to add, remove or move the elements as you want.

You can read instructions here on how to do that: http://devdocs.magento.com/guides/v2.2/frontend-dev-guide/layouts/xml-instructions.html

If you are facing the same issue, you can quickly test it by renaming/removing your theme's customer_account_login.xml and clearing cache.

Ref: CAPTCHA form not visible, after applying theme

share|improve this answer

answered Jan 9 at 6:55

SheriSheri

364

add a comment | 

0

I was facing the same issue before and in my case it was caused by my theme's customer_account_login.xml file.

I was facing the same issue before and in my case it was caused by my theme's customer_account_login.xml file.

For example, if your theme is extending Magento_Blank theme, then you don't need to copy the entire contents of the customer_account_login.xml file to your theme to make changes to it --> this will "bug out" the CAPTCHA form.

The proper way to make changes is to use and to add, remove or move the elements as you want.

You can read instructions here on how to do that: http://devdocs.magento.com/guides/v2.2/frontend-dev-guide/layouts/xml-instructions.html

If you are facing the same issue, you can quickly test it by renaming/removing your theme's customer_account_login.xml and clearing cache.

Ref: CAPTCHA form not visible, after applying theme

share|improve this answer

answered Jan 9 at 6:55

SheriSheri

364

add a comment | 

I was facing the same issue before and in my case it was caused by my theme's customer_account_login.xml file.

I was facing the same issue before and in my case it was caused by my theme's customer_account_login.xml file.

For example, if your theme is extending Magento_Blank theme, then you don't need to copy the entire contents of the customer_account_login.xml file to your theme to make changes to it --> this will "bug out" the CAPTCHA form.

The proper way to make changes is to use and to add, remove or move the elements as you want.

You can read instructions here on how to do that: http://devdocs.magento.com/guides/v2.2/frontend-dev-guide/layouts/xml-instructions.html

If you are facing the same issue, you can quickly test it by renaming/removing your theme's customer_account_login.xml and clearing cache.

Ref: CAPTCHA form not visible, after applying theme

share|improve this answer

answered Jan 9 at 6:55

SheriSheri

364

share|improve this answer

answered Jan 9 at 6:55

SheriSheri

364

answered Jan 9 at 6:55

SheriSheri

364

answered Jan 9 at 6:55

SheriSheri

364